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From the View Orders page you can view merchant orders. The following user roles have access to the View Orders feature:
  • Merchant CS
  • Merchant CS Admin
  1. Navigate to Orders > View Orders from the top menu.
  2. Filter your orders:
    1. Select and enter one of the following filter parameters:
      Order number Tracking number Other:Merchant referenceTransaction referencePayment attempt GUIDDelivery reference numberPSP referenceAmazon Japan order ID
    2. Define all of the required following filters:
      Shipping service (all that apply)
      Order status (all that apply)
      Merchant (all that apply)
      Customer name
      Email
      Hub (all that apply)      		From date
      To date
      Dispatch type (all that apply)
      Shipping country (all that apply)
      Payment method (all that apply)
      Parcel status (all that apply)
  3. Insert an order number, tracking number, or a value based on what you selected for Other in Step 2.
  4. Do one of the following:
    • To go directly to the Order Details page, click Find and View.
    • To view all found order IDs in the Order Details section - click FILTER ORDERS.
      If needed, from here you can export the table by clicking Export. You can also show or hide the results by clicking Collapse All/Expand All located below FILTER ORDERS.
    • Click an order ID from the Order ID column. The Order Details page is displayed for the order ID you selected. The order status is displayed in the Order Status field.