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To refund an order:
  1. From the Global‑e Merchant Admin, go to Orders**> View Orders**.
  2. Find the relevant order (enter the order information and click Find and View) and open it.
  3. Make sure the order is in Dispatched Status.
  4. On the Order Details screen, click the Refunds tab.
  5. Click Add Refund. The Refunds screen opens.
    The following information is displayed:
    FieldDescription
    Order TotalThe total amount that the customer paid for the order
    Paid TotalTBD
    Loyalty Points TotalTBD
    Available amount to refundThe amount that can be refunded. If previous refunds were performed for that order, the amount to be refunded will be lower than the order total.
    Total Shipping PriceThe total shipping price paid by the customer
    Duties & TaxesThe duties paid by the customer
    CCFThe customs clearance fees paid by the customer
  6. Select the type of refund: Full Refund or Partial Refund.
  7. Click Approve Refund.