> ## Documentation Index
> Fetch the complete documentation index at: https://nce-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The carrier's investigation has determined no compensation is due. Can anything else be done?

Unfortunately, once a carrier’s investigation has determined that no compensation is due, nothing else can be done.

Once the package has been handed over to the carrier, it becomes the carrier’s responsibility; therefore, if lost and a claim is accepted by the carrier, the carrier will reimburse according to their policy.

If after the carrier’s investigation, a claim is approved you will receive the compensation via the weekly reconciliation.