> ## Documentation Index
> Fetch the complete documentation index at: https://nce-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partial Refund

To perform a Partial Refund, enter the following information.

| Field                   | Steps                                                                                                                                                                                                                                                |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Products Refund         | Create a refund for products: in the products list, select the Refunded Qty and the Refund Reason. The Products Refund field is populated according to the chosen quantities.                                                                        |
| Shipping Refund         | To create a full or partial refund for shipping, enter the amount in this field.                                                                                                                                                                     |
| Service Gesture         | Use this field to refund customers amounts that are not associated with products, shipping fees, or duties & taxes.                                                                                                                                  |
| Duties and Taxes + CCF  | To refund duties & taxes, enter the amount in the Duties & Taxes + CCF field. Generally, customs authorities do not refund duties and taxes that have been paid. Refunding these fees to customers is at the merchant’s sole discretion and expense. |
| Refund Components total | This field calculates automatically and shows all refund components listed above.                                                                                                                                                                    |
| Prepaid Shipping        | To deduct the cost of prepaid return shipping, enter the amount here. The refund cost shown to the customer on the Returns Portal is also listed under Return Requests: Merchant Portal **> Orders > Returns**.                                      |
| Loyalty Points Refund   |                                                                                                                                                                                                                                                      |
| Money Refund            |                                                                                                                                                                                                                                                      |
| Total Refund            | This field shows the total refund amount to be transferred to the customer’s original payment method                                                                                                                                                 |
| Refund Reason           | Use this drop-down to define the reason for the refund                                                                                                                                                                                               |
| Notes                   | Enter refund note if applicable                                                                                                                                                                                                                      |