> ## Documentation Index
> Fetch the complete documentation index at: https://nce-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I ship back-ordered products (for example, customised or personalized items)?

## How can I ship back-ordered products (for example, customised or personalized items)?

Bespoke products are supported. However,

* You will have to consolidate the order and ship in-stock items together with the bespoke items.
* You need to inform your customers about the consolidation and that the order will only be shipped once all items are ready. You can advertise a disclaimer on your website such as:

  **If your order consists of a mix of pre-ordered and in-stock items, your order will be dispatched in one shipment and this includes next-day orders. Any next-day orders with pre-ordered items will be dispatched once the stock has been delivered to our warehouse.**

Note that we will support split orders (where you don’t need to consolidate the orders and wait for bespoke items to be ready)