> ## Documentation Index
> Fetch the complete documentation index at: https://nce-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chargebacks

When a chargeback is filed, the Global-e customer service team attempts to contact the customer to clarify the reason of dispute.

Each chargeback is reviewed to determine:

* Why the order was originally approved
* Why the order was manually released (in a “Deny” case)
* Whether the fraudulent activity was made by an individual or by an organized group
* Pattern identification

Conclusions drawn from these reviews are incorporated into Global-e’s fraud protocols. Information pertaining to fraudsters is blacklisted to facilitate their identification and prevent future attempts.