> ## Documentation Index
> Fetch the complete documentation index at: https://nce-docs.bglobale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# According to tracking, the parcel has arrived but my customer has confirmed that it has not arrived. What can I do?

Please ask the customer to fill in this document and send it to [merchant.support@global-e.com](mailto:merchant.support@global-e.com). We will reach out to the carrier and keep you updated.